Privacy Policy

This Privacy Policy, in accordance with the Protection of Personal Information Act (POPIA), explains how The Ballet Box collects, uses, and protects your personal information when you use our website.

1. Information We Collect

We collect information necessary to fulfill your dancewear orders, including:

• Identity Data (Name, Surname).
• Contact Data (Email, Phone Number, Delivery Address).
• Order History and Website Usage Data.
• Financial Data: Note that The Ballet Box does not store your credit card details. All payments are processed securely via third-party payment providers such as PayFast.

2. How We Use Your Information

Your personal information is used to:

• Process and deliver your orders.
• To send order updates and (with your consent) email marketing, provide customer support, and answer your enquiries.
• To improve our services & website functionality through cookies.

3. Sharing of Information

We do not sell or rent your personal data. Your information may be shared with trusted third parties only when necessary, including:

• Payment Processors (such as PayFast): To securely process your payment.
• Courier Services: To deliver your gear to your door or studio.
• IT Services: For website hosting and security.

These parties are required to keep your information secure and confidential.

4. Cookies

Our website uses cookies to improve your browsing experience and analyse website traffic. You may disable cookies in your browser settings, but this may affect website functionality.

5. Data Security

We take reasonable technical and organisational measures to protect your personal information against loss, misuse, or unauthorised access.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction or deletion of your information
• Withdraw consent for marketing communications at any time

To exercise these rights, please contact us using the details below.

7. Retention of Information

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

9. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us at info@balletbox.co.za.